We truly thank you for your purchase, and when things go wrong, we are here to help in any way that we are capable of doing so. Please reference the below information to help understand our warranty policies, and we hope to assist you in every way we possibly can.
Warranty Related Issues
For products related directly to Outrage RC, we will handle warranty procedures at the discretion of the original manufacturer, but will assume no responsibility for any losses, damages, injuries or otherwise associated with the use or misuse of these products. Please contact our customer service department for further information if such a situation arises.
Damage to Helicopter Kits due to Product Failure(s)
We absolutely hate it when a helicopter kit crashes due to a part failure, and will do our best to assist you in every way we can. Please understand that we are happy to warranty/replace any item within the stated Outrage RC warranty, but cannot offer replacements for damaged parts, batteries, blades, or any other component that may be damaged in a crash.
Outrage RC truly cares about every customer purchase, and we will do our absolute best when it comes to assisting you with a purchase, helping you with product questions, and helping you choose the components for your kit. As with everything, there are limitations, and here are ours, listed below.
Outrage RC shall assume no responsibility for injury, crash damage, loss of kits, engines, or other accessories during any aspect of radio controlled flight or otherwise. The end user shall be solely responsible for all final decisions with his/her parts selection, component setup, and final operation of kit at hand, and shall assume all risk & liability associated with the flight and or usage of the items purchased from Outrage RC.
In the event a product is listed at an incorrect price, or with incorrect information/pictures due to a typographical website error, or an error in pricing or product information received from our suppliers, Outrage RC has the right to refuse or cancel any orders placed for product listed at the incorrect price.
Outrage RC shall have the right to refuse or cancel any such order(s) whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Outrage RC shall immediately issue a credit to your credit card account in the amount of the charge. With any listed product upon Outrage RC's website, we hold the right to update, modify or delete information at our own choosing.
Credit Card/Debit Card Authorizations & Charges
All credit card/debit card transactions are processed at the request & approval of the card holder, either verbally or in word/document form. For any pending orders that have not been charged, credit cards on file will not be charged until approval is obtained. For any refunds made via credit cards, please allow 48 hours or more before the refund is posted within your account; Outrage RC is not liable for any delay in regards to processing time after any refund has been made, as this is based upon the bank that is affiliated with said credit card/debit card.
Information, whether it be pictures, descriptions, writing, or other intellectual property, is owned via Outrage RC, and all trademarks via Outrage RC are registered & copyrighted, and are not to be disseminated or infringed upon. Written permission must be obtained for any use of the images, information, products or other displayed items upon Outrage RC's web based store.
Order Acceptance Policy
Outrage RC holds the right to modify, cancel or decline any order at any given time. As for orders placed via our site, whether phone or internet, we reserve the right to request photo ID & further credit card info to protect us from fraudulent orders. For any order lacking specific funding, whether a lack of shipping costs of error regarding payment, Outrage RC holds the right to hold said order till funds are released, or a cancellation is requested.
We do our very best to maintain accurate pricing via our website, but if an incorrect price is listed via our website, Outrage RC shall maintain the right to cancel, refuse or modify any price at our discretion. If an order has been confirmed with an incorrect price, Outrage RC has the right to cancel the order and refund the payment method immediately.
Due to the inherent makeup of batteries (specifically Lithium Polymer batteries), the end user shall be held solely responsible for the safe use, handling, storage and care of all batteries purchased via Outrage RC. Damages, fires, injuries or otherwise will not be covered in any way, shape or form, nor shall Outrage RC be held responsible for any such faults, failures or otherwise.
Outrage RC will be more than happy to assist in any warranty related issues that are within our range of action, but will not be held responsible for any associated damages or otherwise when using these products.
Safety in Use of Products
Helicopter kits, by nature of design, are very complicated and unpredictable, and therefore can be highly dangerous, and in rare cases, lethal. Due to high centrifugal forces, high rotational speeds, vibrations, and other such aspects of flight, model helicopters can cause great harm when not flown properly - the safety of flight is within your hands, and your hands only.
It is the end users sole responsibility to establish all safety protocol when flying any RC related product, maintaining safety of himself/herself and all surrounding persons & property. Outrage RC shall assume no liability or responsibility for any injury, damage, or failure associated with the flight of any RC related item sold via Outrage RC, nor shall we assume any losses for such failures.